Get Customer Support Reps
Hire customer support reps who resolve tickets fast, write clearly, and keep customers calm when things go wrong.
Full coverage costs far less with LATAM reps, so you can staff the hours your customers actually need help.
They write tickets and handle calls in clear, friendly English that reflects your brand.
They cover US business hours live, including the afternoon and evening peaks.
They de-escalate frustrated customers and explain solutions without jargon.
They hit response and resolution targets without copy-pasting unhelpful macros.
Every candidate completes all five stages before you see their profile. You can also run your own technical round after our screening.
We review real examples of their past work and results, then screen for clarity of thinking, ownership, and the ability to connect day-to-day execution to business outcomes.
A structured conversation covering how they handle ambiguity, manage competing priorities, give and take direct feedback, and communicate across time zones with US teams.
We give them tricky support scenarios, including an angry customer, and assess their writing, empathy, accuracy, and how they know when to escalate.
We verify employment history, education credentials, and identity documents before anyone reaches your shortlist.
We speak with at least two former managers about reliability, communication quality, and the results they actually delivered.
After our screening, you can optionally run your own technical round before making an offer.
Sample profiles
Anonymized profiles from our vetted talent pool. Actual candidates may vary.
Bogotá, Colombia
5+ years experience
Lima, Peru
3+ years experience
Buenos Aires, Argentina
4+ years experience
Want to see profiles matched to your specific requirements?
Request matched profilesWhat to expect
Great support is patience plus accuracy. The reps we place stay calm under pressure, write clearly, and actually solve the problem instead of closing the ticket.
They write clear, friendly replies that match your brand voice
They know when to fix it and when to escalate
They use AI suggestions as a starting point, then verify before sending
They hit CSAT and response-time targets consistently
Junior Support Rep
Mid-level Support Rep
Senior Support Rep
FAQ
Tell us what you need and how your team works. We'll have a shortlist ready in 3 days.
