Get Bilingual Support Reps
Get Bilingual Support Reps from Latin America
Hire bilingual support reps who handle English and Spanish or Portuguese natively, so you can serve more of your customers without a second team.
Why LATAM for customer support
30-50% cost savings
One bilingual rep covers two languages, so you serve more markets without doubling headcount.
English fluency for client-facing work
They're fluent in English plus a native second language for true bilingual support.
Real-time US timezone overlap
They cover US hours and many overlap with both North and South American customers.
Truly native bilingual
Native Spanish or Portuguese plus fluent English, not translation-tool support.
One brand voice, two languages
Consistent tone and quality across every language you support.
What our bilingual support reps know
De-escalationHow we vet bilingual support reps
Every candidate completes all seven stages before you see their profile. You can also run your own interview after our screening.
* For the most requested roles. Other roles typically take 7 to 10 days.
CV & Work Sample Check
Stage 1We review experience, career history, and real examples of past work and results against the role before anyone is invited to interview. Most applicants stop here.
Behavioral Interview
Stage 2A structured conversation covering how they handle ambiguity, manage competing priorities, give and take direct feedback, and communicate across time zones with US teams.
Bilingual Tone & Ticket Test
Role-specificWe test support scenarios in both languages and assess fluency, tone, accuracy, and the ability to keep brand voice consistent across languages.
Deep-Dive Interview
Stage 4A second, deeper round with an experienced practitioner in the function on judgment, tradeoffs, and how they measure results, matched to the seniority you are hiring for.
Take-Home Assessment
Stage 5A practical assignment that mirrors real work in the role. We review the quality of the output, the reasoning behind it, and how clearly the candidate explains their decisions.
Reference Check
Stage 6We speak with at least two former managers about reliability, communication quality, and the results they actually delivered.
Background Check
Stage 7We verify employment history, education credentials, and identity documents before anyone reaches your shortlist.
After our screening, you can optionally run your own interview before making an offer.
Sample profiles
Who you might hire
Anonymized profiles from our vetted talent pool. Actual candidates may vary.
Bilingual Support Rep (EN/PT)
São Paulo, Brazil
4+ years experience
Bilingual Support Rep (EN/ES)
Bogotá, Colombia
5+ years experience
Bilingual Support Rep (EN/ES)
Buenos Aires, Argentina
3+ years experience
Want to see profiles matched to your specific requirements?
Request matched profiles
What to expect
What sets our bilingual support reps apart
Bilingual support is only useful if both languages are genuinely good. The reps we place are native in their second language and fluent enough in English to keep one consistent standard.
Native Spanish or Portuguese, fluent English, tested in both
They keep one brand voice across languages
They use AI carefully and never let it mangle a second language
They hit CSAT targets across every channel and language
LATAM vs US bilingual support rep salaries
Junior Bilingual Rep
Mid-level Bilingual Rep
Senior Bilingual Rep
FAQ
Common questions
Related roles
Other roles you might need
Ready to meet your bilingual support reps?
Tell us what you need and how your team works. We'll have a shortlist ready in 3 days.