Get Bilingual Support Reps
Hire bilingual support reps who handle English and Spanish or Portuguese natively, so you can serve more of your customers without a second team.
One bilingual rep covers two languages, so you serve more markets without doubling headcount.
They're fluent in English plus a native second language for true bilingual support.
They cover US hours and many overlap with both North and South American customers.
Native Spanish or Portuguese plus fluent English, not translation-tool support.
Consistent tone and quality across every language you support.
Every candidate completes all five stages before you see their profile. You can also run your own technical round after our screening.
We review real examples of their past work and results, then screen for clarity of thinking, ownership, and the ability to connect day-to-day execution to business outcomes.
A structured conversation covering how they handle ambiguity, manage competing priorities, give and take direct feedback, and communicate across time zones with US teams.
We test support scenarios in both languages and assess fluency, tone, accuracy, and the ability to keep brand voice consistent across languages.
We verify employment history, education credentials, and identity documents before anyone reaches your shortlist.
We speak with at least two former managers about reliability, communication quality, and the results they actually delivered.
After our screening, you can optionally run your own technical round before making an offer.
Sample profiles
Anonymized profiles from our vetted talent pool. Actual candidates may vary.
São Paulo, Brazil
4+ years experience
Bogotá, Colombia
5+ years experience
Buenos Aires, Argentina
3+ years experience
Want to see profiles matched to your specific requirements?
Request matched profilesWhat to expect
Bilingual support is only useful if both languages are genuinely good. The reps we place are native in their second language and fluent enough in English to keep one consistent standard.
Native Spanish or Portuguese, fluent English, tested in both
They keep one brand voice across languages
They use AI carefully and never let it mangle a second language
They hit CSAT targets across every channel and language
Junior Bilingual Rep
Mid-level Bilingual Rep
Senior Bilingual Rep
FAQ
Related roles
Tell us what you need and how your team works. We'll have a shortlist ready in 3 days.
De-escalation