Get Customer Support Reps
Get Customer Support Reps from Latin America
Hire customer support reps who resolve tickets fast, write clearly, and keep customers calm when things go wrong.
Why LATAM for customer support
30-50% cost savings
Full coverage costs far less with LATAM reps, so you can staff the hours your customers actually need help.
English fluency for client-facing work
They write tickets and handle calls in clear, friendly English that reflects your brand.
Real-time US timezone overlap
They cover US business hours live, including the afternoon and evening peaks.
Patient and clear
They de-escalate frustrated customers and explain solutions without jargon.
Fast and accurate
They hit response and resolution targets without copy-pasting unhelpful macros.
What our customer support reps know
How we vet customer support reps
Every candidate completes all seven stages before you see their profile. You can also run your own interview after our screening.
* For the most requested roles. Other roles typically take 7 to 10 days.
CV & Work Sample Check
Stage 1We review experience, career history, and real examples of past work and results against the role before anyone is invited to interview. Most applicants stop here.
Behavioral Interview
Stage 2A structured conversation covering how they handle ambiguity, manage competing priorities, give and take direct feedback, and communicate across time zones with US teams.
Ticket & Tone Test
Role-specificWe give them tricky support scenarios, including an angry customer, and assess their writing, empathy, accuracy, and how they know when to escalate.
Deep-Dive Interview
Stage 4A second, deeper round with an experienced practitioner in the function on judgment, tradeoffs, and how they measure results, matched to the seniority you are hiring for.
Take-Home Assessment
Stage 5A practical assignment that mirrors real work in the role. We review the quality of the output, the reasoning behind it, and how clearly the candidate explains their decisions.
Reference Check
Stage 6We speak with at least two former managers about reliability, communication quality, and the results they actually delivered.
Background Check
Stage 7We verify employment history, education credentials, and identity documents before anyone reaches your shortlist.
After our screening, you can optionally run your own interview before making an offer.
Sample profiles
Who you might hire
Anonymized profiles from our vetted talent pool. Actual candidates may vary.
Senior Support Rep
Bogotá, Colombia
5+ years experience
Customer Support Rep
Lima, Peru
3+ years experience
Support Rep (Phone & Chat)
Buenos Aires, Argentina
4+ years experience
Want to see profiles matched to your specific requirements?
Request matched profiles
What to expect
What sets our customer support reps apart
Great support is patience plus accuracy. The reps we place stay calm under pressure, write clearly, and actually solve the problem instead of closing the ticket.
They write clear, friendly replies that match your brand voice
They know when to fix it and when to escalate
They use AI suggestions as a starting point, then verify before sending
They hit CSAT and response-time targets consistently
LATAM vs US support rep salaries
Junior Support Rep
Mid-level Support Rep
Senior Support Rep
FAQ
Common questions
Ready to meet your customer support reps?
Tell us what you need and how your team works. We'll have a shortlist ready in 3 days.